Monitoring, updates, backups, on-call incident response. Real humans, real SLAs, real reports — not "we check it once a quarter" plans.
From a simple WordPress marketing site through to a mission-critical SaaS with 24/7 on-call. We shape the plan to whatever risk you're carrying — marketing site outage, cart down at 2am, or "our booking system fell over at Christmas".
Every care plan runs the same six phases. Written runbook, agreed SLA, honest reporting — no "we'll get to it Monday" energy.
Full site or app audit — hosting, backups, uptime, dependencies, plugins, PHP/Node version, SSL, DNS, error logs. We surface the risks up-front, in a written report, so the SLA we agree is honest.
Uptime pings, real-user monitoring, error tracking, log aggregation, backup verification. Every alert wired to the right on-call channel, and a written runbook for the top-10 incidents.
Backups are only real when you've tested a restore. Nightly encrypted off-site backups, weekly restore-to-staging test, quarterly full DR drill. If your host goes down, we bring you up somewhere else.
Monthly patch window — plugin updates, framework minor bumps, CVE patches. Everything tested on staging first, deployed with rollback in place. Emergency CVEs patched within 24 hours.
Real humans on-call — Australian business hours by default, 24/7 for SaaS plans. P1 response in 15 minutes, blameless post-mortem within 48 hours of resolution, published to your status page.
Written monthly report — uptime, incidents, patches applied, backup verifies, tickets closed, hours used. Reviewed on a 30-min call every quarter to re-baseline the SLA and the backlog.
Every account, every runbook, every credential in your name. If you cancel, you keep the machine — hosting, monitoring, backups, docs — no data hostages.
Top-10 incidents, step-by-step. Written like your next dev is reading it — because they might be.
status.yourdomain.com — real uptime numbers, incident history, honest, no fake 100%s.
UptimeRobot, Sentry, Better Stack — all registered in your name, billed to your card, admin to you.
Nightly encrypted backups in your S3 or Backblaze bucket — you hold the key, we hold the schedule.
Every incident, every patch, every rollback — logged in a shared Notion, visible to you, downloadable.
Real writing, not a screenshot — uptime, incidents, patches, hours, next-month plan. 4 pages, honest.
Standard operator tooling — nothing bespoke, nothing you can't hire for. Same stack we'd hand to an in-house SRE if you took it over across Brisbane, Sydney, Melbourne, Auckland or Wellington.
Real numbers from the 62 sites currently on plan. Actual pricing lands after the audit — but this is the sensible band to plan around.
If your question isn't below, we'll answer it on the discovery call. No sales pitch — just an honest read on whether we're the right shop.
